Terms of Service Revision Notice

 

Hello, this is ASTRA: Knights of Veda.

 

The ASTRA: Knights of Veda’s revisions to Terms of Service will take effect from April 2, 2024. 

Please refer to the following for more details: 

 

■ Terms of Service Revision Notice

1. Effective Date 

- Revision Date: Tuesday, April 2, 2024

 

2. Purpose of Revision

- Update and clarify the definitions of specific terms used within the agreement.

- Change the name and enhance the details of the content usage section to better reflect how content can be used by users.

- Expand on the conditions and procedures for subscription cancellation and the refund process for purchases, making them clearer to users.

- Remove provisions related to dormant accounts in line with the end of the dormant policy, and update rules concerning account restrictions and how to restore service access.

- Improve the sections on separability, the applicable court of jurisdiction, and the laws governing the agreement, ensuring these are clearly understood.

 

3. Main Revisions

- The main revisions are as follows. Please refer to the revised Terms of Service for more information.

 

▷ Modifications include:

Applicable provisions

Before the Revision

After the Revision

Article 10 (Use of Content)

Article 10 (Use of Content)

Article 10 (Purchase and/or use of Content)

Items purchased by Members are classified into paid/free Items depending on the method of acquisition. In the event that the Member holds all of the paid/free Items and has used some of them, paid Items shall be deducted first, followed by free Items. In case of holding only paid Items, the order of use shall be on a first-in-first-out basis(the method of deducting in the order obtained first). However, it may be applied differently depending on the circumstances, and in such cases, it shall be notified in the service or through the community or Website, etc.

 

In a case of  services provided through mobile Devices, paid Items purchased by Members are bound to the Member’s Account Information and can be used on Devices logged in with the account. However, in case of Temporary Members, it can only be used on the Device where the Application was downloaded or installed. In case of Device change, number change, overseas roaming, etc., all or some of the paid Items may not be available, and in such cases, the Company shall not bear any responsibility for it.

 

The Company may provide “coupons” through the Website of the service, communities, Applications, etc. Members can exchange coupons for Items within the service by entering the provided coupon codes.

③ In the case of items sold for a fee through the in-service store, the purchase shall be completed when the Company provides the paid content to the Member after the Member decides to make the purchase on the payment screen and proceeds with the payment. Except as otherwise provided in this Terms and Conditions, the Member may not cancel completed purchases and no refunds shall be available for completed purchases.

 

Items purchased by Members are classified into paid/free Items depending on the method of acquisition. In the event that the Member holds all of the paid/free Items and has used some of them, paid Items shall be deducted first, followed by free Items. In case of holding only paid Items, the order of use shall be on a first-in-first-out basis(the method of deducting in the order obtained first). However, it may be applied differently depending on the circumstances, and in such cases, it shall be notified in the service or through the community or Website, etc.

 

In a case of  services provided through mobile Devices, paid Items purchased by Members are bound to the Member’s Account Information and can be used on Devices logged in with the account. However, in case of Temporary Members, it can only be used on the Device where the Application was downloaded or installed. In case of Device change, number change, overseas roaming, etc., all or some of the paid Items may not be available, and in such cases, the Company shall not bear any responsibility for it.

 

The Company may provide “coupons” through the Website of the service, communities, Applications, etc. Members can exchange coupons for Items within the service by entering the provided coupon codes.

Article 14 (Restrictions on Use)

⑤ To prevent a Member’s account from being used for unfair purposes and to provide smoother services, etc., the Company may classify the account as an inactive account and delete the Account Information if all of the following requirements are met:

 

1. Where an account of a Member who has no access records for a certain period of time or longer as prescribed by the Operational Policy for each service; and

 

2. Where there are no paid items, etc. with the remaining period of use.

 

In the event that an act specified in Paragraph 1 of this Article is reported or reasonably suspected, the Company may temporarily suspend the Member’s account until the investigation is completed. After the investigation is completed, the Company will extend the period of use of the Game Service, etc. for the suspended period to Members using paid services (Members using paid Items, etc.), unless the person is found to be an offender for any act in Paragraph 1.

 

Members may file an objection to restrictive measures under this Article in accordance with the procedures prescribed by the Company.

 

In the event that the service usage agreement between the Member and the Company is terminated, except as stipulated in the relevant laws and regulations, the Company may delete all Account Information in order to maintain a better service environment. Members shall separately back up information that needs to be stored prior to the termination of the usage agreement, such as services, and the Company is not liable for the deletion of the Member’s Account Information after the end of the usage agreement.

In the event that an act specified in Paragraph 1 of this Article is reported or reasonably suspected, the Company may temporarily suspend the Member’s account until the investigation is completed. After the investigation is completed, the Company will extend the period of use of the Game Service, etc. for the suspended period to Members using paid services (Members using paid Items, etc.), unless the person is found to be an offender for any act in Paragraph 1.

 

Members may file an objection to restrictive measures under this Article in accordance with the procedures prescribed by the Company.

 

In the event that the service usage agreement between the Member and the Company is terminated, except as stipulated in the relevant laws and regulations, the Company may delete all Account Information in order to maintain a better service environment. Members shall separately back up information that needs to be stored prior to the termination of the usage agreement, such as services, and the Company is not liable for the deletion of the Member’s Account Information after the end of the usage agreement.

 

Article 15 (Service Recovery Provisions)

1. However, it is difficult for the Company to assist with recovery in a case falling under an account (Google, Apple, Facebook, Weverse, etc.) linked to the partnership service provided by the game being suspended, withdrawn, lost, dormant, or locked;

1. However, it is difficult for the Company to assist with recovery in a case falling under an account (Google, Apple, Facebook, Weverse, etc.) linked to the partnership service provided by the game being suspended, withdrawn, lost, or locked;

Article 20 (Withdrawal of Subscription and Refund of Purchase Amount)

Paid Content provided by the Company to Members are divided into Content that can be withdrawn and Content that is restricted from withdrawal. For paid Content that can be withdrawn by purchasing directly for a fee, subscriptions may be withdrawn within 7 days after purchase.

 

Members may be restricted from withdrawing their subscription in any of the following cases, in which case the Company shall take measures as prescribed by the relevant laws and regulations:

The provisions of this clause and the member's right to withdraw their subscription shall apply exceptionally are applied only when the Member’s place of residence falls in following countries:

1. The Republic of Korea

2. Hong Kong SAR

3. Macao SAR

4. The Republic of China (Taiwan)

 

① If this provision applies, the Member may withdraw their subscription within a period of 7 days after the completion of the purchase, only for the content purchased directly for a fee and not used.

 

② Notwithstanding the preceding Paragraph, the Member may be restricted from withdrawing their subscription in the following cases, in which case the Company shall take measures as prescribed by relevant laws and regulations:

If subscription is withdrawn in accordance with the provisions of Paragraphs 1 to 4, the Company shall retrieve the Member’s paid content without delay and refund the payment within 3 business days. In such cases, if the Company delays a refund, the Company shall bear a delay interest calculated by multiplying the delay period by the interest rate set forth in the Act on Consumer Protection in Electronic Commerce, etc. and Article 21-3 of the Enforcement Decree of the same Act.

 

In the event that the Member withdraws subscription, the Company may check the purchase details through the Platform operator. In addition, the Company may contact the Member through the information provided by the Member to confirm the Member’s legitimate reason for withdrawal, and additional proof may be requested.

⑤ In the event of a subscription withdrawal made in accordance with the provisions of Paragraphs 1 through 4, the Company shall retrieve the Member’s paid content without delay and initiate the procedures necessary for the subscription withdrawal, such as requesting the third-party platform that provides payment services (hereinafter referred to as the “Third-party Platform”) to cancel the payment of the paid service within 3 business days.

 

⑥ If a Member withdraws their subscription, the Company may check their purchase history through a third-party platform. In addition, the Company may contact the Member through the information provided by the Member to confirm the legitimate cause for their withdrawal, and may request additional proof.

 

⑦ In refunding the above payment, the Company shall request the business operator who provided the payment method to suspend or cancel the payment without delay if the Member paid the payment by credit card or other payment method prescribed by the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce, etc. However, if the Company has already received payment from the payment provider, it shall refund the payment to the payment provider and notify the consumer of this. If the Member purchases a paid service on a “third-party platform” using a credit card or other payment method prescribed by the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce, etc., the procedure in this Paragraph may be carried out through the third-party platform.

Article 28 (Separability)

If any part of these Terms and Conditions is held to be invalid or unenforceable by applicable local laws or courts of competent court, such portion shall be interpreted in accordance with the applicable laws as it closely reflects the original intention of the Company, and the remainder of these Terms shall remain in force and enforceable.

If any part of these Terms is determined to be invalid or unenforceable by applicable law or a court of competent jurisdiction in the Member’s place of residence, such parts shall be construed in accordance with applicable law to most closely reflect the Company’s original intent, and the remainder of these Terms shall remain valid and enforceable.

Article 29 (Jurisdiction and Governing Laws)

① These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Korea.

① This Terms and conditions shall be governed and interpreted in accordance with the laws set forth in the following subparagraphs depending on the Member’s place of residence. Additionally, this Terms and  Conditions  shall expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods(the “CISG”), irrespective of the Member’s place of residence.

1. If the Member’s place of residence is in the Republic of Korea or any other region not falling within the purview of the subparagraphs stipulated herein:  Laws of the Republic of Korea

2. If the Member’s place of residence is in Japan:  Laws of Japan

③ In the event that a dispute under Paragraph 2 is not resolved satisfactorily and a lawsuit is filed, the competent court shall be the court in accordance with the procedure set forth in the relevant laws and regulations.

③ If a dispute outlined in Paragraph 2 is not resolved amicably and results in litigatiom, the jurisdiction of the competent court shall be as forth in the followings:

1. If the Member’s place of residence is in the Republic of Korea: Courts specified the laws of the Republic of Korea

2. If the Member’s place of residence is in Japan: the Tokyo District Court

3. If the Member’s place of residence is in any other region that does not fall under any of the above items: Seoul Western District Court in the Republic of Korea

Modification of the order of provisions

Article 29 (Separability)

Article 30 (Jurisdiction and Governing Laws)

Article 28 (Separability)

Article 29 (Jurisdiction and Governing Laws)

 

▷ For new additions or deletions:

Category

Applicable provisions

Content

New

Article 2 (Definition of Terms)

14. “Place of residence” refers to the country or region in which the Member resides with the intentions of residence. For the purpose of this Terms and Conditions, the place of residence shall, in principle, be determined according to the IP address of the Member accessing the service at the time of registration, but if the Member repeatedly accesses the service over a long period of time, the relevant region may be considered as the place of residence.

Deleted

Article 28 (Dormant Accounts)

In order to protect the personal information of Members who have not used the Company’s services for 1 year consecutively from the latest service use date (hereinafter referred to as “dormant account”), the Company may terminate the usage agreement and take measures such as destroying the Member’s personal information. In such cases, Members shall be notified of the fact that measures such as termination of the agreement and destruction of personal information will be taken and the personal information to be destroyed 30 days prior to the date of action.

 

4. Objections and Inquiries 

In case you do not indicate your consent or objection to the revised Terms of Service by April 2, 2024, it will be assumed that you have agreed to these revised terms.

In case you do not agree to the revised Terms of Service, you may request withdrawal of your membership.

In case you have any objections and/or inquiries regarding the content of the policies, please contact through [email protected]

 

Thank you.

 

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