Masters of the Book,
After the scheduled maintenance on 8/22, when achieving the 260th cumulative summon reward for the "Mark of the Sworn Loyalty," an attempt to obtain the "Gabi"-exclusive [Mighty Halo] reward resulted in receiving the "Ellen Farrell"-exclusive [Vowing Halo].
The issue was identified as follows: When attempting to obtain the [Mighty Halo] reward after first obtaining the [Vowing Halo] for the 260th cumulative summon rewards of the "Mark of the Sworn Loyalty," the [Vowing Halo] was incorrectly granted.
As a result, a fix will be applied through an emergency maintenance on 8/23 to ensure that the selected reward is properly received. The affected players will be addressed as follows:
■ Action Taken
- After the regular maintenance on 8/22, our Master of the Book was supposed to receive Gabi’s signature Halo “Mighty Halo” after conducting 260 cumulative summons on “Mark of the Sworn Loyalty” but instead they received Ellen Farrell’s signature Halo “Vowing Halo”.
■ Compensation Details
- User will receive Gabi’s signature Halo “Mighty Halo”
- Retrieval of the incorrectly obtained ‘Ellen Farrell’ exclusive [Vowing Halo] item.
※ If the [Vowing Halo] was already used as a refining material, the refine level will be lowered by the number of [Vowing Halo] items obtained incorrectly. The amount for the reduced level will be calculated and provided as [Mighty Halo].
■ Note
* Compensation will be delivered to your mailbox.
* If the rewards are not visible in the mailbox, please try reconnecting to the game.
We sincerely apologize to our Masters of the Book for any inconvenience and confusion due to this issue.
We strive to provide a more stable service for our Masters of the Book and prevent the same issues from reoccurring.
Thank you.
